IT service levels: Time to drop your standards?

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Yes, drop standards.

I agree that senior IT staff needs to be in front of the users. There are costs associated with that though, whether direct or indirect. More time in front of the users means more time that a senior level tech is tied up with (from a technical perspective) trivial IT problems, rather than leveraging their experience and knowledge on more advanced issues, or implementation of newer technologies.

Just my humble opinion.

Posted by: rshores   Posted on: 03/03/09 You are currently: a Guest | Members login | Terms of Use

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