IT service levels: Time to drop your standards?

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Drop Standards?

We have done the exact opposite. We are no longer relying on metrics to be the sole sum of our SLAs. Our new CIO is meeting with all management and asking two questions. 1) What are we doing well? and 2) What could we be doing better? Just getting senior IT staff in front of the users on a regular basis (and yes, its painful and time consuming) has changed the perception of many departments about the committment of IT to them and the organization without dropping standards or increasing dollars spent.

Posted by: fonegirl   Posted on: 03/03/09 You are currently: a Guest | Members login | Terms of Use

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