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RE: SaaS market will 'collapse' in two years
What's missing in this article is ... the customer! If traditional software vendors would stop navel gazing and take the customer's view, they would realize that it is obvious that SaaS is growing stronger than ever and is, without a doubt, here to stay.

What do all customers want? Choices, value, flexibility and customizable services. Debes failes to recognize this. Instead, Debes states that people are "stupid". Is that how successful companies view their customers? Debes states that traditional software products are "cocaine" and then chortles that "If it were easier to jump ship, a lot of people would've hit the eject button a long time ago". This view is exactly why the traditional software industry imploded, and why companies like Lawson are destined for acquisition by SAP, Oracle, or IBM who are more interested in milking the maintenance revenue stream of captive customers than delivering any new innovation.

As a member of the core team that took Salesforce from 0 to $1 billion in less than a decade, I'm proud that it was our focus on the customer that translated to our success. As a newly re-minted entrepreneur, I'm proud to see how those values being are shared by my peers in the SaaS industry.

It is only with the advent of SaaS that the software industry has returned to the basics: focusing on delivering innovative, easy-to-use products that delight the customer and creates long term customer loyalty.

Tien Tzuo, CEO Zuora, Inc.
Posted by: Tien Tzuo   Posted on: 09/08/08 You are currently: a Guest | Members login | Terms of Use
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He doesn't get it  dklcheng | 08/28/08
Thou dost protest too much!?  eroomj49@... | 08/28/08
Staying On Track  itforGod | 09/09/08
RE: SaaS market will 'collapse' in two years  robinl1234 | 08/28/08
So! - the evolution of recombinant, reusables is over in computing ? - NT  raycote | 08/28/08
RE: SaaS market will 'collapse' in two years  jgrabski | 08/28/08
RE: SaaS market will 'collapse' in two years  ddruker@... | 08/28/08
SaaS will double in two years.  sxates | 08/28/08
RE: SaaS market will 'collapse' in two years?  doug.harr@... | 08/28/08
RE: SaaS market will 'collapse' in two years  samlev | 08/28/08
CEO ???  ssrivastava5 | 08/28/08
Grain of Salt  SuperSean | 08/28/08
Well SaaS will go and come back new name!  joemartn | 08/29/08
The problem == Data security  joemartn | 08/29/08
Wait, WHAT?!  ibanez1998 | 08/29/08
Can you do it better?  leathard@... | 08/29/08
You are real dud!  joemartn | 08/31/08
Internet is a fad too  ryan.gahl@... | 08/29/08
SaaS is dead, but we use SalesForce  smitter@... | 08/29/08
Contradiction  rahilkh | 08/29/08
History DOES repeat itself.  ibanez1998 | 08/29/08
Most wont use for such services ....  joemartn | 09/01/08
Dinosaur  leathard@... | 08/29/08
RE:Do we... do we remember these  El Condor | 08/30/08
RE: SaaS market will 'collapse' in two years  Borgia1 | 09/02/08
RE: Intranet-SaaS  Borgia1 | 09/02/08
RE: SaaS market will 'collapse' in two years  greg.carney@... | 09/02/08
RE: SaaS market will 'collapse' in two years  nrmehta | 09/02/08
SAAS meaning  magallanes | 09/03/08
RE: SaaS market will 'collapse' in two years  jfederline@... | 09/04/08
Well he got one thing right in all this, there is not shortage of stupid.  kpriceaccucode | 09/04/08
RE: SaaS market will 'collapse' in two years  allegiance | 09/05/08
SaaS won't die...but most SaaS vendors will because they dont get the Web  ChaoticFlow | 09/06/08
RE: SaaS market will 'collapse' in two years  Tien Tzuo | 09/08/08
RE: Only win-win wins  adurairaj@... | 09/08/08
RE: SaaS market will 'collapse' in two years  albarlousta | 09/08/08
RE: SaaS market will 'collapse' in two years  tyharris | 09/10/08
Add Mr. Debes to the list . . .  lprevost | 09/10/08
Our SaaS company is profitable www.artez.com  pking4 | 09/19/08
RE: SaaS market will 'collapse' in two years  gyfgyf | 10/08/08
RE: SaaS market will 'collapse' in two years  Christopher Fahey | 11/07/08

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