Offshoring backlash spreads

TalkBack 6 of 9:

Next »

« Previous

• Thread View
• Flat View

HP no longer the company it once was...

Sadly, I must agree with you. I, too, have purchased my last piece of HP equipment.

On my desk I have reports from three different techncians recounting approximately fourteen support call events that resulted in no final resolution. This is on everything from a trio of HP-9000 L class servers, a couple of x86 rack mount servers, to a StorageWorks disk array.

The overseas help desk soimply couldn't resolve the problem. Now, I must admit that we have had excellent luck with indian support centers for a different vebdor in the past. Therefore, I think that HP just couldn't be bothered to check out their options or were too cheap to hire a quality organization to handle the calls. Whichever it is, it demonstrates the same short-term quick-buck thinking for which their CEO was so famous when she destroyed Lucent.

If we can't get decent help when a device arrives DOA, or goes belly-up within the intial warranty period, then this indicates that the vendor no longer values our business. When this is repeated over and over again, to the tune of fourteen events in a six month period, then this indicates that a vendor no longer wants our business at all. Therefore, we no longer do business with them.

It's a pity too, we had been using them almost exclusively for more than the last decade...

Posted by: JonathonDoe   Posted on: 07/12/04 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• VMware Infrastructure: A Guide to Bottom-Line Benefits VMware Frustrated by the costs of maintain ever larger data centers?or building ... Download Now
• Reducing Server Total Cost of Ownership with VMware Virtualization Software VMware VMware virtualization enables customers to reduce their server TCO and ... Download Now
• Why Isn't Server Virtualization Saving Us More? A Few Small Changes May Dramatically Increase Your Efficiency VMware Companies have rapidly adopted server virtualization over the past few ... Download Now