Offshoring backlash spreads

Remember the Good Ol' Days...: ...when you called Tech Support and got someone who'd help?
I worked in a shop four years ago that was rolling out Gateway PCs. If we had a problem, we called the 800 number, gave them our client ID and the PC serial # and they'd stay on the phone until it was fixed, or they could direct us to other resources. We got a name and a Event Ticket # to refer to.
I guess the "high-priced", polite, helpful, knowledgable Midwestern Help Desk talent didn't look good on the bottom line...
I might buy a Gateway again, but NEVER a Dell, what with my own bad experience with their Help(less) Desk support.; Posted by: Dopper1 Posted on: 07/08/04 You are currently: a Guest | Members login | Terms of Use

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Just common sense... DB_z | 07/07/04

Clarification on Dell, etc. sgt_doom@... | 08/17/04

Wanting good tech support roncapt@... | 07/15/04

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