IBM's service science

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Nothing really controversial, here...or new, either

IBM has been doing this kind of research for years. Decades, actually. Few other companies (perhaps none) have invested as much time and money in research on ergonomics, usability, and software development process.

All this represents is a new way to package it and make it attractive to customers.

Your larger point, though, is well-taken: The hard part is almost never the technology per se, but how to use it effectively. And that is not a technology problem.

True, it is often possible to apply technology to the human problems. But a) it's not always a very good idea, and b) unless you know what you're doing, you're more likely to make it worse than better.

The fact that the computing industries can't get past their own technofetishism is what opens them up to charges of "irrelevance". Which is wrong, of course; IT *does* "matter", and the fact that they're so bad at understanding the human dimension only makes it matter *more*.

Posted by: escoles@...   Posted on: 04/30/04 You are currently: a Guest | Members login | Terms of Use

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