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Beyond password resets, you have to get PAST the Tier-1's and get to a Tier-2.
Think of it like Chess. You have to knock the pawns out of the way, then the knights, then the bishops, etc... Until you get to the king and queen.
It's not just Cox. It's the way Help Desks run. Everywhere. - Posted by: BitTwiddler Posted on: 06/27/05 You are currently: a Guest | Members login | Terms of Use
Then they shouldn't be able to offer phone service.....
shawkins | 06/27/05
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You got the saying backwards
voska | 06/27/05
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No, you're wrong
dlevesqu | 06/27/05
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Except CEOs have money. Ethical people don't.
HypnoToad | 06/27/05
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IMO, Cable is a shameful laughable industry
Boot_Agnostic | 06/27/05
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Well, in my area it's not that bad...
BitTwiddler | 06/27/05
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One question: How will this affect VOIP Companies?
Been_Done_Before | 06/27/05
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Cox Has The Crappiest Tech Support In The World
itanalyst | 06/27/05
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just to follow up
Louisiana oilman | 06/27/05
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Welcome to the world of Help Desks...
BitTwiddler | 06/27/05
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More Scary
Middle of the Road | 06/28/05
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Another bad ruling.
Update victim | 06/28/05
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Hmmm!
Update victim | 12/12/05
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What do you think?
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