Toshiba to pay $2B settlement on laptops

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Toshiba junk laptop and the unrepentant company

Toshiba Laptop Computer - Crummiest Product EVER
I bought my son a Toshiba laptop to take away to his first year of college, 200 miles away from home.
He came home for a 1 week intercession, started studying and using the Toshiba and the hard drive burnt out. The laptop is 11 months old and cost $2,500 approx.
I took it to the Toshiba warranty shop and was told to call the next day so I could pick it up.I called for 5 days straight, same answer: "tomorrow"
Finally,a "supervisor" told me "no hard drives in stock, all on back order, no ETA"
My son was going to fail his college courses as term papers were due the following week.
The first independent repair shop I went to got me an installed original Toshiba Hard Drive in 1 day.
I was told that it is a very well known scam , whereby warranty is denied so that Toshiba can sell a new drive.
Tallying up the week lost, the new "out of warranty" drive, the transportation back and forth to pick up all software belonging to the College Intranet Network and configuration software, the labour to re-install all and the time constraints of having to hand in term papers and not being able to have a laptop to prepare or retrieve data , my cost was over $ 2,500.The hardening of the arteries (my wife's and mine's) are a bonus.
The icing on the cake came when internet searches revealed this Toshiba to have a factory installed defective drive that was hidden from me but was acknowledged on the Toshiba site. So, the company knew and still hang me out to dry.A further net search revealed a $2.1 billion class action lawsuit already "settled' by Toshiba in the US "for selling defective laptops"(ZD Net) Plus, naturally, hundreds of letters of complaints and outright hatred from duped consumers, such as I.

Posted by: Reinhard_Heydrich   Posted on: 05/07/05 You are currently: a Guest | Members login | Terms of Use

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