EMC's software spree takes shape

TalkBack 2 of 2:

« Previous

• Thread View
• Flat View

EMC...Forgot the little guy! (and support)

If EMC is can blow 2.x Billion dollars to aquire other companies, it's little wonder. It sells "Retrospect" to the home or small business user, then drops it's email support and makes you pay for any other support.

Retrospect used to be the best backup software, then it's 7.0 had problems and wanted people to upgrade to 7.5 (which had problems also)
Upon contacting EMC it was explained to me, they had dropped any email support and any phone support would cost $$$ and I could call them to get my problems resolved.
I was told to download 7.5 and I could use the trial period to see if it corrected the problem. It did to an extent, but another larger problem occurred, I called back and was told to either pay for 7.5 (to get the free 30 support) or uninstall 7.5 and reinstall 7.0 and pay for support.....
Talk about blackmail!
(BTW 7.0 never did run properly to begin with)

Posted by: Hawk318   Posted on: 09/18/06 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• Open Standards Technologies Provide the Ingredients for Delivering Security Across the Papa Gino's Enterprise Dell Papa Gino's Holdings Corporation founded by the entrepreneur operates one ... Download Now
• VMware Infrastructure: A Guide to Bottom-Line Benefits VMware Frustrated by the costs of maintain ever larger data centers?or building ... Download Now
• Why Isn't Server Virtualization Saving Us More? A Few Small Changes May Dramatically Increase Your Efficiency VMware Companies have rapidly adopted server virtualization over the past few ... Download Now