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Real[Bad]!!! With Napster now.
Until yesterday [26 April 05], Real[Rhapsody] had me as a reasonably satisfied *paying* customer. However, because of internally *well-known* beta-related problems which Real[Bad] elected not to address before releasing its new product/service to the market, it literally forced this customer to its competitor.

After five hours of attempting to install RealBad's new player/service, I was told they knew there were technical problems they had not yet solved. That left this paying customer entirely out in the cold. I could not use the new player, and they refuse to allow downloads of the old player. (And yes, I spent 2.5 hours on the phone with their tech support to no avail.)

So, I have had no choice but to switch to Napster. Clearly Napster's competitive entry forced RealBad to prematurely release a badly flawed product--and resultantly lose at least this customer who did his very best to stay with them. Yes indeed, there's nothing like committing suicide in self-defense when pressed to the wall by your competition!

(They also deleted all negative reviews of my experience that I posted to their support/community forums. Something to hide? Trying to be less than upfront with customers? So it would appear, eh?)
Posted by: ZenWarrior   Posted on: 04/27/05 You are currently: a Guest | Members login | Terms of Use
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As much as I love my iPod and iTunes  BitTwiddler | 04/26/05
Well as long as you remember  DebianDog | 04/26/05
Napster downside  alterego_z | 04/26/05
iTunes downside..  d_jedi | 04/26/05
d_jedi posts  TheCrow_z | 04/26/05
Nice idea, but....  tic swayback | 04/26/05
Personally..  d_jedi | 04/26/05
Canada signed onto the DCMA/RIAA bandwagon  osreinstall | 04/26/05
Here are some links  osreinstall | 04/26/05
DMCA is a very different beast  tic swayback | 04/26/05
This is what Canada industry is saying  osreinstall | 04/26/05
More clarification  osreinstall | 04/26/05
One reason it won't happen in Canada  voska | 04/27/05
Oh yeah and the French just banned DVD DRM  voska | 04/27/05
What the CRIA wants versus what they'll really get  tic swayback | 04/27/05
Renting rather than buying  tic swayback | 04/26/05
Funny ?  jacrav | 04/26/05
W32codecs  Real World | 04/26/05
Protected WMA certainly does not work on Macs  tic swayback | 04/26/05
WMA and MS DRM work fine on Linux and Mac  rg807 | 04/26/05
No one has, however  tic swayback | 04/27/05
25 free songs?  d_jedi | 04/26/05
Seems like incentive to illegally download  tic swayback | 04/26/05
Real's past spyware means that I will never allow them on my PC.  JonathonDoe | 04/27/05
Real[Bad]!!! With Napster now.  ZenWarrior | 04/27/05

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