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The truth is, Salesforce is still more reliable than what a small or medium
size business could do themselves. And, that includes the reliability of the internet. These kinds of problems are much more common when it is a small business since they can not afford the kind of staff they have at salesforce. They would be the ones up all night trying to fix it, and it could take 2 or 3 days to fix.

That said, there is no excuse for this. The guys at salesforce need to figure out how to build in redundancy so this does not happen again. They should be using a clustered database so that any one node can fail without ANY disruptions. Customers will go to other service providers if this happens again.
Posted by: DonnieBoy   Posted on: 12/22/05 You are currently: a Guest | Members login | Terms of Use

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Reliability  CobraA1 | 12/21/05
This wasn't even a network issue  george_ou | 12/21/05
Wow, the Dan Quail of journalists figured out it was not a network problem.  DonnieBoy | 12/22/05
The truth is, Salesforce is still more reliable than what a small or medium  DonnieBoy | 12/22/05
Our critical processes were down all day!  mjaine | 12/22/05
This is the hurdle that....  IT Scion | 12/22/05
Top reason why one cannot rely on someone else...  JJ_z | 12/22/05
Of course you can JJ  Neil Benson | 12/22/05
Please give me example on salesforce  JJ_z | 12/22/05
Salesforce should think about offering a server appliance that caches data  DonnieBoy | 12/22/05
Amazon, eBay and Fedex...  jasonp@... | 12/23/05
If you are a small or medium size business, there is no way you can match  DonnieBoy | 12/22/05
SMB CRM systems often have outages of this length  hipparchus2001 | 12/24/05
Critical systems should not be hosted  James C | 02/01/06
Salesforce down AGAIN!!!  mabuhr | 04/06/06

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