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No matter what AOL does, unless they DRASTICALLY improve their technical support and customer service, they will go down the tubes.
I have had problems throughout the years and at one time their tech support people simply read what they believed was the remedy from a 'problems' book. That stunk. Nowadays, the tech support call is diverted to a country that allegedly speaks English. That is a joke in itself. Now I can't even understand the tech support person that was attempting to remedy my problem.
Now the latest, I have written to tech support twice in the past two weeks with the same problem and they are simply ignoring me.
AOL is not Gloria Gaynor and ...will NOT survive. - Posted by: Larryh320 Posted on: 08/02/05 You are currently: a Guest | Members login | Terms of Use
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