R-E-S-P-E-C-T, find out what it means to tech firms

well, this is nice and all: but it's very rare that I, as a tech professional would use online support. When i need something done, I cannot sit and wait while somethings down, so I make a phone call. Why aren't things like the phone support included in these things? The people you named in the top 10, I can promise half of them would be in the bottom 10 after speaking with their indian phone support people. I am so tired of calling for support and getting some indian who can barely speak English to a degree of understanding. It really pisses me off when i call for something that should take 10 minutes to fix, but I spend 45 minutes trying to figure out what the hell the guy on the other end is saying. I must use, "excuse me?", "what did you say?" and the likes 10 times a minute when trying to decrypt what the thick accented Indian is trying to tell me out of his notepad of possible fixes. Give me a damn fluently speaking person over them anyday and I'd be happy. Downtime is money, and speaking to the accented Indians is one giant pain in my a&&, and my clients checkbook.

Just my opinion, and I know i'm not the only one who thinks this way.; Posted by: Monkey_MCSE Posted on: 06/03/05 You are currently: a Guest | Members login | Terms of Use