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Slavish following of routines
How true. I had a frustrating 4 weeks of trying to get a hard drive replaced in my laptop. Each time I rang, I had to start at the top of the computer screen and answer all the same questions. Ironically, one of them was to confirm address, which was wrong. Having corrected it at during the first call, I had to correct it again in the subsequent calls, which probably accounts for why they had to send 3 disks before I got one!

The call centre clerks are just that - clerks. They have no technical knowledge so cannot "jump" to the logical place in the dialogue; it has to be started from the beginning (presumably because their computer system does not allow them access to question 2 until they have answered question 1.

What a palavour. Never again! No more Dells for me whilst they use Indian Call centres (or anywhere that does not provide access to qualified technical staff if the initial call has not resolved the problem).
Posted by: walkerjc@...   Posted on: 03/23/05 You are currently: a Guest | Members login | Terms of Use
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Nice work!  theace18 | 03/17/05
It's the Republican way. And Michael Dell is a big-time Republican. (NT)  Atlant | 03/18/05
travesty  ibabadur1 | 03/17/05
Very Disturbing!  MarkYoest | 03/17/05
Velcome to Dell, how may I be helping you?  Chad_z | 03/17/05
Good chance  Real World | 03/18/05
it's a start  blahblahblah | 03/19/05
Give a break to your wild imaginations  sanjsh@... | 03/18/05
every job outsourced is one less american with a job  JasonL31 | 03/19/05
every job automated is one less job period!  B.O.F.H. | 03/19/05
Actually  IT Scion | 03/21/05
Reply to: "why do the people leave it to come to America?"  sanjsh@... | 03/28/05
It's the free market. Live your own mantra  rcleetus@... | 03/17/05
Win-Win?  jbachandouris@... | 03/17/05
but...  jdahs@... | 03/17/05
Yes, anti globilization now  FilledOut | 03/18/05
What a load.  IT Scion | 03/18/05
India service does not work  jdc562 | 03/17/05
buy a new computer  firstmagnitude | 03/17/05
Our President doesn't have language skills either  interlocutor | 03/19/05
What BS  IT Scion | 03/19/05
Slavish following of routines  walkerjc@... | 03/23/05
So Upgrade your service  WhatUp | 03/17/05
However the state they set up a manufacturing plant looses ...  firstmagnitude | 03/17/05
BUY DELL!! You'll get what eveything you deserve.  Eggs Ackley_z | 03/18/05
Dell = Plague  Roger Ramjet | 03/18/05
300 Americans file for unemployment today....  TechType | 03/18/05
Hmmm....  BitTwiddler | 03/18/05
as I've always said - Dell = GARBAGE  ITGuy04 | 03/18/05
You discount shop, why can't they?  Paco20 | 03/18/05
Good Point!  Clp727 | 03/20/05
personal experience and logic outweigh words from CEO  blahblahblah | 03/19/05
Yup  IT Scion | 03/19/05
For now...  Dave F_z | 03/20/05
dell turns back on emerican eployess in favor of forign outsourcing  JasonL31 | 03/19/05
Also Europe  walkerjc@... | 03/23/05

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