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personal experience and logic outweigh words from CEO
"If we're going to develop markets, we certainly ought to develop their people as part of the process," he said at an appearance in Boston last November. "Our model is to get close to the customer. It's not offshoring to go to India. It's going where the customers are."

That's fine. Service your customers in India with support staff from your employees in India.

I put in an order for a $2,300 Dell laptop. The sale went to someone here in the U.S. When I called to upgrade the warranty I was routed to India. They refused to route the call to the U.S. I called a second time. They refused to route the call again.

So I refused to make a purchase.

The order was cancelled and this CEO is full of it. They're obviously "too successful" for their own good.
Posted by: blahblahblah   Posted on: 03/19/05 You are currently: a Guest | Members login | Terms of Use
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Nice work!  theace18 | 03/17/05
It's the Republican way. And Michael Dell is a big-time Republican. (NT)  Atlant | 03/18/05
travesty  ibabadur1 | 03/17/05
Very Disturbing!  MarkYoest | 03/17/05
Velcome to Dell, how may I be helping you?  Chad_z | 03/17/05
Good chance  Real World | 03/18/05
it's a start  blahblahblah | 03/19/05
Give a break to your wild imaginations  sanjsh@... | 03/18/05
every job outsourced is one less american with a job  JasonL31 | 03/19/05
every job automated is one less job period!  B.O.F.H. | 03/19/05
Actually  IT Scion | 03/21/05
Reply to: "why do the people leave it to come to America?"  sanjsh@... | 03/28/05
It's the free market. Live your own mantra  rcleetus@... | 03/17/05
Win-Win?  jbachandouris@... | 03/17/05
but...  jdahs@... | 03/17/05
Yes, anti globilization now  FilledOut | 03/18/05
What a load.  IT Scion | 03/18/05
India service does not work  jdc562 | 03/17/05
buy a new computer  firstmagnitude | 03/17/05
Our President doesn't have language skills either  interlocutor | 03/19/05
What BS  IT Scion | 03/19/05
Slavish following of routines  walkerjc@... | 03/23/05
So Upgrade your service  WhatUp | 03/17/05
However the state they set up a manufacturing plant looses ...  firstmagnitude | 03/17/05
BUY DELL!! You'll get what eveything you deserve.  Eggs Ackley_z | 03/18/05
Dell = Plague  Roger Ramjet | 03/18/05
300 Americans file for unemployment today....  TechType | 03/18/05
Hmmm....  BitTwiddler | 03/18/05
as I've always said - Dell = GARBAGE  ITGuy04 | 03/18/05
You discount shop, why can't they?  Paco20 | 03/18/05
Good Point!  Clp727 | 03/20/05
personal experience and logic outweigh words from CEO  blahblahblah | 03/19/05
Yup  IT Scion | 03/19/05
For now...  Dave F_z | 03/20/05
dell turns back on emerican eployess in favor of forign outsourcing  JasonL31 | 03/19/05
Also Europe  walkerjc@... | 03/23/05

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