Dell drops some tech calls to India

TalkBack 42 of 62:

Next »

« Previous

• Thread View
• Flat View

Err.. and Indians don't know abou tech?!

Am I missing something.. I work in the software industry, and as far as I can tell, India is educating thousands more software developers than we are in the US, and I have many of them working in my company here to prove that.

I don't know if you're old enough to remember tech support calls in the late 80s and 90s, but believe me, it was even worse... and that was when tech support calls were routed to Ohio or Kansas.

1st and 2nd tier Tech support guys aren't just allowed to ad-lib.. they have to work out of a script that a piece of software dictates. That's how companies maintain 'standards'. That's why you keep getting the same solutions. Blame the companies, not the poor sod giving you tech support!

Regards.

Posted by: rcleetus@...   Posted on: 11/24/03 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• Building the Virtualized Enterprise with VMware Iinfrastructure VMware VMware virtualization software has been adopted by over 120,000 enterprise ... Download Now
• Reducing Server Total Cost of Ownership with VMware Virtualization Software VMware VMware virtualization enables customers to reduce their server TCO and ... Download Now
• Five Steps to Determine When to Virtualize YourServers VMware Server virtualization isn't just for big companies. Entry-level ... Download Now