On GameSpot: Thinking about buying a Wii?
BNET Business Network:
BNET
TechRepublic
ZDNet
TalkBack 15 of 62:
Next »
« Previous
Recent Tech Call
I recently spoke to a Dell Service Representative about the
Dell Axim I just bought. She had an Indian Accent, so I
assumed she was from the call center in India.

She gave me good service, but the only thing that bothered
me is that she argued with me about whether my X5 came
with the AC Adapter or not. I knew that it did, since that's
the main reason I bought the X5 over the X3.

The X5 comes with all the accessories, and the X3 has them
all as optional.

So, while she is shipping me a new AC Adapter at no
charge, she made it seem like she was doing me a special
favor rather than simply correcting an error on whoever
packed the unit.

It was also missing the USB Cradle and the extra USB Sync
Cable I ordered.

I'm still waiting for those to arrive a week later...

My Dell DJ arrived complete and perfect however.
Posted by: Al Hartman   Posted on: 11/24/03 You are currently: a Guest | Members login | Terms of Use
Reply to Story Reply to Message

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

Right on!  Martin Marvinski | 11/24/03
They fixed mine  Bill4 | 11/24/03
RE: Right on!  ajapierce | 11/24/03
I couldn't understand them  Arrg | 11/24/03
Cost of living...  BitTwiddler | 11/24/03
just hang up the phone.  busch7beer | 11/24/03
Dlink help desk -same issues  mo1_z | 11/24/03
DLink vs. Linksys  maybe | 11/26/03
Dell drops some tech calls to India  vgrig | 11/24/03
Support for Europe - don't think so  FirstNLastN | 11/24/03
I 'm afraid it 's happening here just as well  boulder | 11/24/03
You get what you pay for  dan4114 | 11/24/03
The only problem, Dan...  BitTwiddler | 11/24/03
RE: You get what you pay for  ajapierce | 11/24/03
Recent Tech Call  Al Hartman | 11/24/03
Well, ahem, um....  BitTwiddler | 11/24/03
Factors other than initial cost of support call  netbabeusa | 11/24/03
what your verdict ?  xsimputer | 06/09/06
Stop Whining.. deal with the competition  rcleetus@... | 11/24/03
people who outsource are selfish  busch7beer | 11/24/03
Dealing with competition  thepubba | 11/24/03
You forget how we in the US got where we are!  rcleetus@... | 11/24/03
What is the point of labor rights  mikewhoo | 11/24/03
Jobs are getting lost in Europe just as much  boulder | 11/25/03
Clinton era Secretary of labor's view  interlocutor | 11/24/03
Americans have to move up the ladder  interlocutor | 11/24/03
Birth Right  thepubba | 11/25/03
Why is the USA a wealthy nation?  interlocutor | 11/25/03
Its not about competition ...  Axon | 11/24/03
Give us some examples  master of illusion | 11/24/03
Name one  boulder | 11/24/03
where does tintin work?  B88888888888888@... | 11/24/03
you go!  mikewhoo | 11/24/03
You are a fool or just looking to bait people  mikewhoo | 11/24/03
Best Decision Ever!!!  BMiller_z | 11/24/03
"heat synch" ...and they didn't think you knew what you were talking about?  pschepers | 11/24/03
Message has been deleted.  Chad_z | 11/24/03
customers will be pleased  petals | 11/24/03
Proactive boycott  master of illusion | 11/24/03
selling out to India  B88888888888888@... | 11/24/03
To answer your question  rcleetus@... | 11/24/03
Err.. and Indians don't know abou tech?!  rcleetus@... | 11/24/03
Culture clash...  MeadMkr | 11/25/03
Dell Techs in Idnia  wwright7@... | 03/05/07
Am I the only one who thinks this is going to be bad?  zijiang | 11/24/03
It's a start  master of illusion | 11/24/03
FINALLY, RETURN TO SANITY!!!  vanagon12@... | 11/24/03
... AND the horse they rode in on...  Mysterious | 11/24/03
What About the Home PC Users?  boycot$$$ | 11/24/03
It cracks me up when  boatelc | 11/24/03
Everyone should do the same!  mikewhoo | 11/24/03
God bless the USA....  sri@... | 11/24/03
...and God Bless *ALL* Americans...  Mysterious | 11/24/03
u r the man  kalu38 | 03/17/07
This is great news!  dustbin@... | 11/24/03
It's about time.  gs2045 | 11/25/03
I just returned it  Audionut21 | 11/25/03
They Need US More  wbs00001 | 11/25/03
is outsourcing fair?  maybe | 11/26/03
Keep The Pressure On  oopicmaster | 12/09/03
Boycott Dell- Always ask: "Where is Customer Serv Center?"  Firemaid | 06/08/04
Boycott! really?  xsimputer | 06/09/06

What do you think?

SponsoredWhite Papers, Webcasts, and Downloads

Enterprise Applications

  • Check out some of the easiest and most powerful ways to boost productivity while saving money on your application infrastructure. See ZDNet's comprehensive Enterprise Application resource center, now!
  • New Online Dashboard
  • Read about top issues IT decision-makers face every day, plus get cost effective solutions to real life IT problems. Oracle Topline