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- Outsourcing evils- won't big business ever learn?
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Countless others have tried and ended up regretting decisions to outsource Call Centers to India, take Dell, they found out it cost more, money/time/negative customer experience because of the Pidgeon English and LACK of true technical knowledge, calls took longer, more call backs were made, and many issues still went unresolved and calls had to be transfered to a REAL technician here in the US for a real solution for the consumer.
IBM, listen to your stockholders, it's their stake too, not just your execs. - Posted by: Sadler_z Posted on: 04/28/04 You are currently: a Guest | Members login | Terms of Use
Outsourcing evils- won't big business ever learn?
Sadler_z | 04/28/04
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"Evils" or bad business?
xxyl | 04/26/05
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What do you think?
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