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- But others found the hidden costs not worth it
- Dell tried it was made fun of at first, then they paid, more for the increased length of the calls, repeat calls for the same issue, techs were still required to take unresolved calls, not to mention the upset customer who feels robbed of time and trust thru dealing with the malady. Bottom line unskilled/poor English speakers are not a labor solution where knowledge and accuracy/correctness of dispensed information and advice is concerned. Dell wasn't alone, but is an example I'm familiar with.
- Posted by: Sadler_z Posted on: 04/28/04 You are currently: a Guest | Members login | Terms of Use
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