iPod helps Apple earnings sing

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Take a look in the mirror.

Apple has a no-return policy on equipment purchases. http://66.102.7.104/search?q=cache:Pb0yn_WyDQcJ:developer.apple.com/mkt/seybold/seyboldorder.pdf+Apple+no-return+policy&hl=en&ie=UTF-8

To make this all particularly scary, Apple has a no return policy
http://www.jdhodges.com/log/504

PHILLIPS BOOKSTORE COMPUTER CENTER POLICES/LEGAL INFO
There is no return on any Apple equipment. All warranty issues must be handled by an authorized Apple service provider. The authorized warranty service center in our area is located at the MacAuthority store in Nashville, 615-383-1010. Any defective product will be dealt with according to Apple's warranty policies.
http://www.mtsu.edu/~compcntr/policies.html


I HAVE NO RESPECT FOR A COMPANY THAT HAS NO RETURN POLICY AND WILL NOT DO BUSINESS WITH THEM.
http://www.macobserver.com/comments/commentindivdisplay.shtml?id=21214


Please remember that Apple has a "no return" policy on custom configurations.
http://www.cstores.uiuc.edu/center/announce/Applestore.html

"Some products we sell are non-returnable. The Airport product falls under that category. If you have any other return policy questions please direct them to customer service.
customerservice@mzi.com
Thank you,
Zones Technical Support
http://www.zones.com"

You can try somebody?s shoes with no return policy:
There's a long chain of complaints in the AKBase about very noisy disc drives in the iMac Superdrive models. Only response from Apple, after 5 months of widespread complaint, is that the noise comes from the very fast drives and can't be fixed, since there's nothing really wrong. Yet the noise is so bad that you can't hear CD or DVD audio over the jet-plane roaring sound of the drive. Apple's attitude appears to be, that if you can afford 2 grand for its iMacs, then you can afford a few more bucks for separate CD and DVD players. I'm really amazed that they are so indifferent to their very loyal and longterm customers!
http://www.macobserver.com/comments/commentindivdisplay.shtml?id=24463


P.S. Email Equity Held Hostage:

Apple has claimed that they need to make .mac profitable. Fine. They claimed that iTools was not a sustainable model. I believe that too. The problem is that Apple has made a deliberate decision to not allow forwarding addresses or change-of-address bounces on expired mac.com accounts, and that is Apple turning its back on those Mac customers who are loyal enough to use a Mac, but not loyal enough to buy all the bells and whistles Apple has to offer.

This is, quite plainly, dirty pool.

In their own breakdown of costs, justifying their claim that $99 a year is a good deal for the bundle's contents, they say that the email access alone is worth '$40+ per year,' citing Yahoo and Hotmail as similarly-prices services.

First off, Yahoo and Hotmail have free email addresses. It's true that it would cost about $40 to match .mac's offering feature for feature, but if you didn't need POP access, or were happy with a 6 megabyte mailbox, you could pay half that or less.

Apple offers additional email addresses 'a la carte' for $10 a year if you're already a .mac subscriber, so clearly Apple's costs for these additional 5 meg accounts is less than $10 a year, yet this option isn't offered to the average user.

The point is that Apple is trying to sell users things they don't need or want, simultaneously holding hostage the very few services that users do require, and using the filler services as a justification for the high annual rate. This is the worst kid of manipulation.

Heavy-handed pricing and upgrade policies (I won't even get in to the QT 5 Pro -> QT 6 Pro debacle), aren't the way to retain the market share that Apple still has.
http://fury.com/pastlogs.php?when=72002

Posted by: Vily Clay   Posted on: 04/18/04 You are currently: a Guest | Members login | Terms of Use

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