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The (non)cultural problem
I couldn't agree more on the stupidity of outsourcing this stuff. However, I have done email and chat support with reps from India, and so the accent is removed. What remains is 1) poorly trained tech support who only know how to repeat the same solution from the database to everyone, and 2) overworked reps who have so many chat windows open that a) they can't keep straight what they've asked who and b) they are told *not to reveal how many chats windows they have open*

The accent has been the least of my worries....
Rich
Posted by: niolonra   Posted on: 04/01/04 You are currently: a Guest | Members login | Terms of Use
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The biggest problem with Indian tech support  Michael Kelly | 03/31/04
So, can you imagine outsourcing the Rev Falwell's job to an Ayatolah?  kd5auq | 03/31/04
HP is the same  jimmybrain | 03/31/04
to be fair  V Sanders | 03/31/04
it's total costs that matter  furl12@... | 04/01/04
Outsourcing not an answer  drichards1953 | 04/01/04
International support  AbsolutelyNot | 04/01/04
That would be great if  kiddpeat | 04/04/04
Who says executives are "UNTRAINABLE"?  kd5auq | 03/31/04
Huh...  Harvey Birdman | 03/31/04
Harvey! You understood correctly.  kd5auq | 03/31/04
This is a good sign  Squawkbox | 03/31/04
Dell Dimension calls still go to India  mistergoodman | 03/31/04
EXACTIMUNDO!  AdrianKole | 03/31/04
They did not say Dimension support was moved  wd5dbc | 04/01/04
It's not only at home  JimSatterfieldW | 04/01/04
This tells me which machines I will buy for my home.  Natalie GS | 03/31/04
not for home...  ryusen | 03/31/04
Culture very difficult to replicate  ejhonda | 03/31/04
On the nose  FilledOut | 04/01/04
makes sense...  ryusen | 03/31/04
"Support?"  doncowdrey | 03/31/04
HA-HA!  Chad_z | 03/31/04
re HA-HA!  V Sanders | 03/31/04
This applies to development, too  John Carroll ZDNet Moderator | 03/31/04
Indian support  tlymer | 03/31/04
It went the other way for me  JimSatterfieldW | 04/01/04
Do you really know what you are buying?  Sunny Jalolly | 03/31/04
After all, a few Indians never bothered us much in Texas, but...  lomamonster | 03/31/04
Angry American  Quiller | 04/01/04
Angry American, or really Ugly American? [eom]  AJSmith1000 | 04/01/04
Cute  Quiller | 04/01/04
Angry American happy yeah obviously  Stallion_z | 04/01/04
Indian call centers  dhmcguire@... | 04/01/04
Let the market decide the issue  quietLee | 04/01/04
The (non)cultural problem  niolonra | 04/01/04
our economy in shambles  jfalknor | 04/01/04
Really, they are out of India?!  onederer@... | 04/01/04
I personally had this experience!!  zak2002@... | 04/04/04
Apple  TWRX | 04/05/04
Indian "support" = no support  r7di697 | 04/13/04
India failure an understatement  arlbe | 06/30/04
Hey, this is an advertisment - story by nonjournalist  mipsv | 05/06/05

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