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You obviously haven't had to use their customer service lately
Now that they are the biggest, it looks they are attempting to placate shareholders and Wall Street for the short term by focusing more on operational costs and less on customers. Until you have had to repeatedly talk to someone with a very thick accent several times about the same problem without getting a definite resolution, then you can hold your diagnosis. It is apparently cheaper for them to have customers talk to offshore support over and over again rather than have problems resolved on the first call, like they use to be handled years ago. Maybe they are hoping that customers will just stop calling. Our company decided to just stop buying from them.
Posted by: Taz_z   Posted on: 03/05/04 You are currently: a Guest | Members login | Terms of Use
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Somewhere they lost it  Chad_z | 03/04/04
Never had it.  ITGuy04 | 03/05/04
Let me get this straight.  ShadeTree | 03/05/04
You obviously haven't had to use their customer service lately  Taz_z | 03/05/04
Does it matter?  KTLA | 03/05/04
You've got to be kidding me.  ITGuy04 | 03/05/04
Who said they were used as servers?  KTLA | 03/05/04
I take exception to all the name calling  Louisiana oilman | 03/06/04
If you had read my post.  ShadeTree | 03/05/04
Let's see here  ITGuy04 | 03/05/04
Thanks for making my point!  ShadeTree | 03/05/04
When demand is next to nothing.  No_Ax_to_Grind | 03/05/04
Dell=garbage  ITGuy04 | 03/05/04
Ridiculous  vferrara | 03/05/04
Has nothing to do with jealousy  ITGuy04 | 03/05/04
Quality + Price = Value  vferrara | 03/05/04
Better auto analogy  ITGuy04 | 03/06/04
Hogwash  No_Ax_to_Grind | 03/05/04
Not exactly.  johnsmith222 | 03/07/04
Quality??  neil ubich | 03/05/04
and..  neil ubich | 03/05/04
They are certianly going downhill  Suicida| | 03/06/04
Dell's decaying  Mike Page | 03/05/04
Agreed  vferrara | 03/05/04
Vferrara-You are missing the point  drichards1953 | 03/06/04
Remember people - profit first - customer satisfaction second  firstmagnitude | 03/05/04
No. I think customer satisfaction is farther down the priority list.  Taz_z | 03/05/04
Never on the list.  ITGuy04 | 03/05/04
That's true  firstmagnitude | 03/05/04
You get what you pay for  TWRX | 03/06/04
DELL=HELL!!!!  suiitor | 03/05/04
Dell=generic  drichards1953 | 03/06/04
www.LinuxCAD.com for Ms-windows and linux  qwwq | 03/07/04

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