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Somewhere they lost it
You mean details like their crap service? If success is in details like that, then Dell's best sucesses are behind them.

Maybe it's events like this: "Over the years, it has recruited a number of established executives to fill positions and to mentor Dell himself."

Pull in established executives and your company starts to look and act like every other company out there. Focus on quarterly numbers over customer satisfaction, saving a buck instead of making a better product. Same thing happened to MS. They started to change when they started seeing their customers as a revenue stream instead of people.

Maybe the "established executives" are too far from the customers and insulated by too many people kissing their a**. Which explains why the established executives currently in government seem to live in a different world than the rest of us. I wish they really did live in a different world. Preferably one many, many miles from here.
Posted by: Chad_z   Posted on: 03/04/04 You are currently: a Guest | Members login | Terms of Use
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Somewhere they lost it  Chad_z | 03/04/04
Never had it.  ITGuy04 | 03/05/04
Let me get this straight.  ShadeTree | 03/05/04
You obviously haven't had to use their customer service lately  Taz_z | 03/05/04
Does it matter?  KTLA | 03/05/04
You've got to be kidding me.  ITGuy04 | 03/05/04
Who said they were used as servers?  KTLA | 03/05/04
I take exception to all the name calling  Louisiana oilman | 03/06/04
If you had read my post.  ShadeTree | 03/05/04
Let's see here  ITGuy04 | 03/05/04
Thanks for making my point!  ShadeTree | 03/05/04
When demand is next to nothing.  No_Ax_to_Grind | 03/05/04
Dell=garbage  ITGuy04 | 03/05/04
Ridiculous  vferrara | 03/05/04
Has nothing to do with jealousy  ITGuy04 | 03/05/04
Quality + Price = Value  vferrara | 03/05/04
Better auto analogy  ITGuy04 | 03/06/04
Hogwash  No_Ax_to_Grind | 03/05/04
Not exactly.  johnsmith222 | 03/07/04
Quality??  neil ubich | 03/05/04
and..  neil ubich | 03/05/04
They are certianly going downhill  Suicida| | 03/06/04
Dell's decaying  Mike Page | 03/05/04
Agreed  vferrara | 03/05/04
Vferrara-You are missing the point  drichards1953 | 03/06/04
Remember people - profit first - customer satisfaction second  firstmagnitude | 03/05/04
No. I think customer satisfaction is farther down the priority list.  Taz_z | 03/05/04
Never on the list.  ITGuy04 | 03/05/04
That's true  firstmagnitude | 03/05/04
You get what you pay for  TWRX | 03/06/04
DELL=HELL!!!!  suiitor | 03/05/04
Dell=generic  drichards1953 | 03/06/04
www.LinuxCAD.com for Ms-windows and linux  qwwq | 03/07/04

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