Rollins to be next Dell CEO

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Need help

I purchased a dell computer from the consumer side in Nov. 2004. Since purchase I have had the keyboard replaced, the printer replaced twice,finally sent that back to them & now about to receive a 2nd tower. The replacement tower was a refurbishment. Now they claim they will send me a totally new tower. I have had countless phone calls & promises. They say they will call back never do. I have yet to hear from them about the replacement. They say if I return the system now they will discount my refund 30%. Is this a normal practice for computer companies. I would like to try to contact Michael dell so he can observe first hand the treatment we are getting from his outsourcing. There is a website that I found called gripes againt dell computers. In that site is states that if you purchase a dell computer from the business side you get more attention from the US. Is this a fare way to do business.

I have a small business from home & in the last 4 months since my purchase I have lost money because of all my problems with my lemon computer.


If Mr. Rollins is to take over he should no what he is in for. People are complaing about his product.
If you can help in any way I would truly appreciate it.

I can be reached at reneercruiser@yahoo.com.

Posted by: rrosenberg   Posted on: 03/16/05 You are currently: a Guest | Members login | Terms of Use

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