Dell to acquire Alienware

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Dell Horrific

First...Dell is awful period. I allege they only get good ratings once in a blue moon only due to the enormous amount of money they spend on advertising. Working in IT...being forced to work with Dell I have horrible experience with most of their models. I feel the truth about dell is out on the web at http://www.buzzmachine.com/?tag=dell

Read this blog before buying a Dell.

I have an XPS 600 and it is the most expensive piece of trash I will ever own. Upon arrival the hard disk was incorrectly configured and had major problems as a result. Due to the financing contract (only major vendor that charges for returns...you can guess why?) I had to stick it out rather then cut our losses and run. Don't get me started about how unethical their sales people are about trapping you into financing..the represenative we had outright lied on the discounts we would get using Dell financing. My guess to improve his sales commision and trap us under a heavy contract. He lied period. Okay back to the 10 problems.

1. Loud fan
2. Tons of bloatware aka awful software that is hard to remove and conflicts with what you really want to run.
3. Incorrect configuration of hard drive
4. Unexplained blue screens of death
5. Badly configued Bios
6. Unresolved problems with Nvidia drivers and configuration
7. Plastic case with cheap plastic cdrom draw cover that will generally break immediately.
8. In my experience Dell management does not care when you escalate issues..as I have tried.
9. Missing critical system restore disks
10. Lousy support- Support could not fix one single problem I had. In my many calls to Dell I have only spoken with Indian engineers. These engineers make India look bad period. If they were American I would say the exact same thing. How Dell managed to find all the bad apples in support I spoke with still amazes me...there is talent in all nations/races...Dell in my experience does not know how to find talent anywhere. This is not a dig against India by any means...India has good engineers. This is a statement that Dell support has frustrated the hell out of a lot of people.

Finally........

The Dell XPS 600 is supposed to be the top of the line. It was supposed to be different..yet it's the same old junk with a new pretty logo...increased speed.. well sort of it certaintly crashes faster with that newer hardware. Don't buy the hype...the only thing Dell does well is marketing bottom barrel hardware.

With that said I really like Alienware and their large cases..lots of room to add components and lots of room to work with. In a perfect world Alienware would be buying Dell and teaching Dell how to run a computer business. The only problem we ever had with Alienware is some items were out of stock..in my opinion Dell probably would just of shipped a system missing parts. They did this with the XPS 600 I am typing on.

These are my personal opinions.

Posted by: simld06   Posted on: 03/22/06 You are currently: a Guest | Members login | Terms of Use

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