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Users don't care
*You* and most technical people think it's worth the cost, but Joe Schmoe average user does not. Loverock is correct...the user just wants to do whatever task they sat down in front of the PC to accomplish and don't want to be bothered with anything 'under the hood'. The average user can't even be bothered to read the text of a pop-up message and just clicks on 'OK' with no idea of what they just did. There was a PC brand satisfaction survey that I saw several years ago when Packard Bell was still a player. Despite PB being ranked the lowest in quality/satisfaction, they had the highest percentage of users who said they'd buy one again. Why on earth would they buy a turd again? Because it's cheap. The time lost futzing around with problems is a 'soft' cost and they ignore it. I've been trying for years to talk my sister into getting off of AOL dial-up and moving to cable or DSL...won't do it because of the 'hard' monthly costs...never mind that she spends HOURS doing things online that she could do in a few minutes with broadband or has to drive her kids to the library to use the computers there for research. And she originally set out to be a programmer, switched to business and went into banking, and now does accounting and taxes.
Posted by: Gasman_z   Posted on: 03/01/06 You are currently: a Guest | Members login | Terms of Use
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Paying to fix PCs.  Mr. Roboto | 03/01/06
Therein lies BB problem...  BitTwiddler | 03/01/06
It's these fubaring diploma mills.  Mr. Roboto | 03/01/06
But here's the other side  DIMrBobSir | 03/02/06
Well,  DarbyOhara | 03/02/06
Work for it  SC-man | 03/03/06
Oh c'mon... cry me a river  DarbyOhara | 03/02/06
Rejected A+ certification  devlin_X | 01/23/08
Bend over PC Users  nucrash | 03/01/06
BWAHAHAHAHA!  Chad_z | 03/01/06
I have a buddy who started installing/recommending Windows ...  Judas I. | 03/01/06
Much like NetWare  hacked off | 03/01/06
It was anyway.  nucrash | 03/01/06
Yep, real irony:  Judas I. | 03/01/06
I live in that world  BitTwiddler | 03/01/06
Man, I've been seriously undercharging  Letophoro | 03/01/06
Actually, that is a good thing  mdemuth | 03/01/06
I could EASILY make a living just removing Spyware  BitTwiddler | 03/01/06
Need your PC fixed? Get ready to pay up  Loverock Davidson | 03/01/06
This is precisely why I think...  nucrash | 03/01/06
Won't happen  Loverock Davidson | 03/01/06
Both World User  elvengal | 03/01/06
I agree  nucrash | 03/01/06
Users don't care  Gasman_z | 03/01/06
I think users do care  voska | 03/01/06
Yes  Gasman_z | 03/01/06
You are definitely talking...  BitTwiddler | 03/01/06
Has already started happening  Ken_z | 03/01/06
Business opportunity - Dell, are you listening?  bitflippper1 | 03/01/06
Dell quit listening a long time ago...  BitTwiddler | 03/01/06
Why should they understand  voska | 03/01/06
On a certain level  Gasman_z | 03/01/06
RE: Need your PC fixed? Get ready to pay up  Linux User 147560 | 03/01/06
Hurray!  Loverock Davidson | 03/01/06
Don't forget to check  Jack-Booted EULA | 03/01/06
I Have My Own PC Repair Business On The Side  itanalyst | 03/01/06
itanalyst, the world would be a better place if  Betelgeuse58 | 03/01/06
SCREW THE PC RAPISTS!!!!!!  iconoclastt | 03/02/06
Here is an Idea!  astroguy@... | 03/02/06
Here's a solution for lusers like you: DO IT YOURSELF!  Mr. Roboto | 03/02/06
Re: SCREW THE PC RAPISTS!!!!!!  sandawana | 03/10/06
I am a Home hobby PC repair Guy  b5rangerjt@... | 03/02/06
They don't know better  Gasman_z | 03/02/06
FAILURE of Outsourcing ---  rbrucecarter | 03/02/06

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