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Contract labor
is the bigger of the two problems. If one works for Dell, then you have a stake in the company. If one works as contract labor who has Dell as one of several clients, your stake is only that you get as much call volume at the end of the day as you can - as that is what your company is selling.

The good news to all of this - this is what will slow down outsourcing of jobs - or (more likely) create new ones.
Posted by: quietLee   Posted on: 02/23/04 You are currently: a Guest | Members login | Terms of Use
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What a bunch of BS, Poor Dell  jcarson_z | 02/20/04
I had a hard disk fail  Arrg | 02/20/04
Dell service on the decline  drabicky | 02/20/04
Why are you buying from Dell?  Stale_Pancake | 02/20/04
Clueless  jmcguire@... | 02/22/04
Bad support = Cheap Labor  ddmattison | 02/20/04
You have nailed it down!  Vernad | 02/20/04
Customer non-service seems to be the rule  chocl203 | 02/20/04
what I hate is  Arrg | 02/20/04
you dont need that  doh123 | 02/20/04
I tried that  Arrg | 02/20/04
One good thing about outsourced support  jfrankcarr | 02/20/04
T'ank you for calling Deli -- I mean Dell  Chad_z | 02/20/04
The problem I had with DIY  jfrankcarr | 02/20/04
Depends where you get your parts  voska | 02/20/04
It was web prices I was comparing  jfrankcarr | 02/20/04
That's an unusual story  Chad_z | 02/20/04
Comparing apples to oranges  Oggie_z | 02/21/04
Back to building own box may be best choice  drichards1953 | 02/20/04
Hey Dood! figure it out yourself (nt)  nite_w0lf | 02/20/04
Excuses Excuses  jones_jj | 02/20/04
Proprietary?  jmcguire@... | 02/22/04
Sure  ITGuy04 | 02/23/04
Not sure about that  jmcguire@... | 02/23/04
dell=Garbage  ITGuy04 | 02/20/04
they get what they pay for  JWatson77 | 02/20/04
Lack of language skills is the problem  issthatso | 02/20/04
Contract labor  quietLee | 02/23/04
Paid extra for support  ddonnelly | 02/20/04
QUIT Cryin ..buy a mac  Xon_z | 02/20/04
Only problem with that  drabicky | 02/20/04
Two words: "Virtual Pc"  el1jones | 02/20/04
Cross Grades  ITGuy04 | 02/20/04
DELL Support out of INdia  Davinci_J | 02/20/04
That's why I'm afraid to puy an Axim  jbachandouris@... | 02/20/04
Indian Tech Support  voska | 02/20/04
enterprise service has not changed -- yet  furl12@... | 02/21/04
Dell Sux0r  jsansi | 02/20/04
Warranty  jmcguire@... | 02/22/04
The only real help you get from Dell...  DragonBRockin | 02/20/04
So who is better  bill@... | 02/20/04
Local shop....  ITGuy04 | 02/23/04
Depends where the support call is routed  r7di697 | 02/20/04
re: Depends where the support call is routed  hoyPINOYako | 12/19/04
WHAT????????  Hard Cider | 02/20/04
Sorry You Are Screwed  blakepea@... | 02/20/04
Well they had the call center in India, so what do you expect  Linux is the Anti-Christ of computing | 02/20/04
Offshore  LuckyLuciano | 02/20/04
Let them outsource  Chad_z | 02/20/04
A conspiracy to defraud and reap great profit, perhaps  Cyberspine | 02/21/04
looks like ms only company not selling  V Sanders | 02/21/04
Dell Sucks  g_brooker@... | 02/21/04
Many American Jobs lost  firstmagnitude | 02/21/04
Dell Support  iambonami | 02/22/04
Message has been deleted.  linuxcad_is_a_spammer | 02/22/04
Dell is veddy veddy baahd  noyb_z | 02/22/04
Dell is veddy veddy baahd-reply  Dick Toya | 07/28/04
For all its faults, Dell isn't all that bad.  johnsmith222 | 02/22/04
LOL  V Sanders | 02/22/04
Please buy a clue.  ITGuy04 | 02/23/04
Winbbook also - customer care out the window  abrecher@... | 02/23/04
Dell Tech Support  Sam Pole | 02/23/04
failure to complete order  llamrei2 | 02/23/04
I Agree  dbixby@... | 02/23/04
And I paid extra for this?  doncowdrey | 02/23/04
Bad experiences are the only ones being posted...  BryanDexter | 02/23/04
It's all in the goal.  GooRu_z | 02/23/04
Dell Tech Support definitely has gone downhill  sandyebauer | 02/23/04
I Love Dell's Support - Its the Call Routing That's The Killer  Danbrown | 02/23/04
Say that in English?  GooRu_z | 02/23/04
dell's service  dfp7113 | 02/23/04
Support is Really Bad  shansae | 03/26/04
Terrible Service!!  ginseng37 | 04/23/04
Re: New Customer wish I didn't buy one  Theydisappointme | 05/10/04
"Customer Care" and Thievery  lancelotfl | 05/11/04
Dell systems sucks  sriram_chari@... | 09/07/04
Speaking English  tdavis@... | 11/08/04
Dell's self proclaimed Award Winning Customer Service  Alwinder | 09/11/05
"Hello my good buddy" says Dell customer service  nobitner | 12/08/06

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