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Back to building own box may be best choice
Chad has a very direct point. If I am going to be expected to do all the work then I might as well build the computers with my choice of case, power supply, motherboard, CPU, etc.

Outsourcing is not working. The law firm for which I am MIS director has killed all Dell's because of poor support. IF I am going to be expected to answer all the support questions to a "alleged" support tech 5000 miles away, then I can fix it quicker, better, and faster if I designed the unit to my specs. Dell, HP, Gateway, and Sony need to think about that, long and with serious intent.

The differences between a person in India who knows nothing, going by a script, and what I know and have in my hand are disturbing. I do not need someone in India telling me to reformat when I know the hard drive has failed or asking me basic questions like have I rebooted. Give me a break. I have worked over 20 years,in computing, I am A+ certified and I have no use for that type of treatment. If the drive fails then I need a new one. Not spending 40 minutes of someone asking me have I checked the ribbon cable, etc. Considering what it costs for my time, it may be cheaper to go to CompUSA and buy the parts than to fool with them. I suspect the next replacements I will return to building them for the office like I did several years ago.
Posted by: drichards1953   Posted on: 02/20/04 You are currently: a Guest | Members login | Terms of Use
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What a bunch of BS, Poor Dell  jcarson_z | 02/20/04
I had a hard disk fail  Arrg | 02/20/04
Dell service on the decline  drabicky | 02/20/04
Why are you buying from Dell?  Stale_Pancake | 02/20/04
Clueless  jmcguire@... | 02/22/04
Bad support = Cheap Labor  ddmattison | 02/20/04
You have nailed it down!  Vernad | 02/20/04
Customer non-service seems to be the rule  chocl203 | 02/20/04
what I hate is  Arrg | 02/20/04
you dont need that  doh123 | 02/20/04
I tried that  Arrg | 02/20/04
One good thing about outsourced support  jfrankcarr | 02/20/04
T'ank you for calling Deli -- I mean Dell  Chad_z | 02/20/04
The problem I had with DIY  jfrankcarr | 02/20/04
Depends where you get your parts  voska | 02/20/04
It was web prices I was comparing  jfrankcarr | 02/20/04
That's an unusual story  Chad_z | 02/20/04
Comparing apples to oranges  Oggie_z | 02/21/04
Back to building own box may be best choice  drichards1953 | 02/20/04
Hey Dood! figure it out yourself (nt)  nite_w0lf | 02/20/04
Excuses Excuses  jones_jj | 02/20/04
Proprietary?  jmcguire@... | 02/22/04
Sure  ITGuy04 | 02/23/04
Not sure about that  jmcguire@... | 02/23/04
dell=Garbage  ITGuy04 | 02/20/04
they get what they pay for  JWatson77 | 02/20/04
Lack of language skills is the problem  issthatso | 02/20/04
Contract labor  quietLee | 02/23/04
Paid extra for support  ddonnelly | 02/20/04
QUIT Cryin ..buy a mac  Xon_z | 02/20/04
Only problem with that  drabicky | 02/20/04
Two words: "Virtual Pc"  el1jones | 02/20/04
Cross Grades  ITGuy04 | 02/20/04
DELL Support out of INdia  Davinci_J | 02/20/04
That's why I'm afraid to puy an Axim  jbachandouris@... | 02/20/04
Indian Tech Support  voska | 02/20/04
enterprise service has not changed -- yet  furl12@... | 02/21/04
Dell Sux0r  jsansi | 02/20/04
Warranty  jmcguire@... | 02/22/04
The only real help you get from Dell...  DragonBRockin | 02/20/04
So who is better  bill@... | 02/20/04
Local shop....  ITGuy04 | 02/23/04
Depends where the support call is routed  r7di697 | 02/20/04
re: Depends where the support call is routed  hoyPINOYako | 12/19/04
WHAT????????  Hard Cider | 02/20/04
Sorry You Are Screwed  blakepea@... | 02/20/04
Well they had the call center in India, so what do you expect  Linux is the Anti-Christ of computing | 02/20/04
Offshore  LuckyLuciano | 02/20/04
Let them outsource  Chad_z | 02/20/04
A conspiracy to defraud and reap great profit, perhaps  Cyberspine | 02/21/04
looks like ms only company not selling  V Sanders | 02/21/04
Dell Sucks  g_brooker@... | 02/21/04
Many American Jobs lost  firstmagnitude | 02/21/04
Dell Support  iambonami | 02/22/04
Message has been deleted.  linuxcad_is_a_spammer | 02/22/04
Dell is veddy veddy baahd  noyb_z | 02/22/04
Dell is veddy veddy baahd-reply  Dick Toya | 07/28/04
For all its faults, Dell isn't all that bad.  johnsmith222 | 02/22/04
LOL  V Sanders | 02/22/04
Please buy a clue.  ITGuy04 | 02/23/04
Winbbook also - customer care out the window  abrecher@... | 02/23/04
Dell Tech Support  Sam Pole | 02/23/04
failure to complete order  llamrei2 | 02/23/04
I Agree  dbixby@... | 02/23/04
And I paid extra for this?  doncowdrey | 02/23/04
Bad experiences are the only ones being posted...  BryanDexter | 02/23/04
It's all in the goal.  GooRu_z | 02/23/04
Dell Tech Support definitely has gone downhill  sandyebauer | 02/23/04
I Love Dell's Support - Its the Call Routing That's The Killer  Danbrown | 02/23/04
Say that in English?  GooRu_z | 02/23/04
dell's service  dfp7113 | 02/23/04
Support is Really Bad  shansae | 03/26/04
Terrible Service!!  ginseng37 | 04/23/04
Re: New Customer wish I didn't buy one  Theydisappointme | 05/10/04
"Customer Care" and Thievery  lancelotfl | 05/11/04
Dell systems sucks  sriram_chari@... | 09/07/04
Speaking English  tdavis@... | 11/08/04
Dell's self proclaimed Award Winning Customer Service  Alwinder | 09/11/05
"Hello my good buddy" says Dell customer service  nobitner | 12/08/06

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