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E-Machines lack of customer service

I purchased six E-Machines from Best Buy last year for use here in my office. Based on the customer servicer or shall I say lack thereof I would never purchase equipment from either division of this company. The last machine I purchased was shipped without the drivers installed properly for the CD Rom drive. Go ahead and attempt to call the company for user support.... I dare you to waste the time.
Then try using their online support. I run HP, Compaq, Dell, and E-Machines here in my office. Never in five years of building my business have I dealt with a more incompetent online tech support than with E-Machines. It was painfully obvious that the person attempting to help us was in another country where English was not the mother tongue and that they had a very strict script they had to follow. This experience altered our computer purchasing habits and made us a Dell shop for good. Whomever takes over as CEO should take a long hard look at how they serve their customers or they will end up another also-ran in the PC industry.

Posted by: mkalinsky   Posted on: 02/09/06 You are currently: a Guest | Members login | Terms of Use

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