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web self-service a step in the right direction
instead of outsourcing support outside of the US, which doesn't seem to help our economy or unemployment statistics, how about investing in software that makes exisiting US-based call center agents more efficient, better utilized, less expensive, etc. Further, why not deploy an intuitive web self-help system so that there are fewer calls into the call centers in the first place!

companies like Primus http://www.primus.com solve both problems it seems.
Posted by: Johnny Crivello   Posted on: 02/16/04 You are currently: a Guest | Members login | Terms of Use
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NO manufacturing base = NO jobs  Christian_<>< | 02/11/04
Lets keep it honest  maxo_z | 02/11/04
India does NOT allow American workers over their  Christian_<>< | 02/11/04
Again- Drop the christianity LIE. seriously- please.  maxo_z | 02/11/04
The facts and link  Christian_<>< | 02/11/04
Why Lie:Indian Christian here  gaja_raj | 02/11/04
Message has been deleted.  Christian_<>< | 02/11/04
Message has been deleted.  Joe Blow_z | 02/11/04
Thanks Gaja.  maxo_z | 02/13/04
Facts and link to article  Christian_<>< | 02/11/04
Support should not be outsourced  solprovider | 02/11/04
Another Traitor  jbachandouris@... | 02/12/04
BIG Mistake  southern_pride | 02/12/04
'Canned' solutions do NOT work plus the language barrier  tech3204@... | 02/12/04
Just like NAFTA an excuse to cheat Americans  tech3204@... | 02/12/04
Calling the call center, but no one is answering???  tech3204@... | 02/12/04
HP should sale servers/desktops at 'reduced prices' with the savings  tech3204@... | 02/12/04
web self-service a step in the right direction  Johnny Crivello | 02/16/04
PLEASE STOP THE OUTSOURCING!!!  pepperell50 | 03/22/04

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