Dell earnings gets dinged by PC problems

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How about his for a customer serice change.

Level one telephone support that any teenager with a script can
handle. If the problem goes beyond that level of phone support
they automatically got to Level 2 which is simply shipping the
customer out a new "burnt-in" system that actually has been
tested and verified by Dell and taking in the same box the old
system back to be tested and determine where the problem may
have lied.

Customer service...NOT expensive.

Dell gets a solid rep for being responsive and a chance to test
her complaint systems to determine if there is any trend or
trends that level 1 service can tweek in the future.

Pagan jim

Posted by: Laff   Posted on: 11/11/05 You are currently: a Guest | Members login | Terms of Use

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