Dish Network ViP622 (200-hour DVR)

1/10 Returned DVD recorderin error instead of 622

clydeelder - 02/09/09

Dish TV Policy: Destroys personal equipment sent in error. I sent my DVD recorder to Dish Network instead of their receiver. They informed me it was destroyed and they would not compensate me for it. I received a box from them to return their receiver, etc by UPS. I discovered about a week later that I had sent my hard drive DVD recorder to them by mistake. When I discovered the error, I called them immediately. The bottom line: Dish has a policy to DESTROY all non-Dish equipment they receive. They make NO ATTEMPT to notify the customer in any way whatsoever. They make no attempt to compenate for the loss of personal property they destroy. They cannot take the time to even email a customer to inform them of the error. Calling the corporate office and the ?executive resolutions Department? only served to confirm their policy and a further denial for compensation. I acknowledged my error in returning the wrong device and would have been happy to pay for it?s return shipment. That was not even an option. If I had not discovered the error, the 30 day period for returning the Dish receiver would have lapsed and they would have charged me for it.