Microsoft hops into managed PC business

TalkBack 19 of 24:

Next »

« Previous

• Thread View
• Flat View

Go back and re-read the Gartner release...

If you read it carefully, Gartner says "Outsourced customer service operations can cost almost a third more than those retained in-house, according to a new study by Gartner."

Gartner did not say organizations can't save money through outsourcing, their findings were related specifically to "customer service operations" (e.g. Dell's help desk).

I have seen a number of situations where organizations saved money through outsourcing - some in IT, others in other business functions such as payroll processing. It is an illogical leap to conclude that because the referenced outsourcing doesn't save money, that no other form can save money.

Keep in mind Gartner has far more contracts with individual organizations than it does with outsourcers and, presumably, makes far more money from those same organizations. As a result, they're probably a lot more "beholding" to those companies than it is to the outsourcing business. Form your own conclusions.

Posted by: IT Makes Sense   Posted on: 03/11/05 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• Key Strategies for Federal Agencies - Safe and Cost Effective Migration for Legacy Hardware GovConnection The federal government has mandated that federal agencies reduce energy ... Download Now
• VMware Infrastructure: A Guide to Bottom-Line Benefits VMware Frustrated by the costs of maintain ever larger data centers?or building ... Download Now
• The True Costs of Virtual Server Solutions VMware In an economic environment that is repeatedly heralding the message "do ... Download Now