Half of outsourcing projects fail

TalkBack 26 of 26:

« Previous

• Thread View
• Flat View

You Need Lawyers on Routine Support Calls

To begin with, you have to have really good requirements of what you need built, managed, maintained, etc.

In the case of service, then you need to very well define the service level agreements.

Then, at that point, it's contract negotiations.

Now, in our negotiations with vendors, it's like we need lawyers on routine support calls. "Is this in our contract, is this not in our contract."

It's pathetic.

You might think you're saving money, but in most cases, if you can build it in house, do it, it will save you 10x the grief and hassle.

If you can't, make sure you get a very good vendor, and who would this be nowadays? I don't know.

So be sure you have very good lawyers.

Posted by: andyhayes1   Posted on: 11/23/03 You are currently: a Guest | Members login | Terms of Use

Alert moderator to an offensive message

Subscribe to this discussion via Email or RSS

SponsoredWhite Papers, Webcasts, and Downloads

• Key Strategies for Federal Agencies - Safe and Cost Effective Migration for Legacy Hardware GovConnection The federal government has mandated that federal agencies reduce energy ... Download Now
• The True Costs of Virtual Server Solutions VMware In an economic environment that is repeatedly heralding the message "do ... Download Now
• VMware Infrastructure: A Guide to Bottom-Line Benefits VMware Frustrated by the costs of maintain ever larger data centers?or building ... Download Now