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- 50% CRM failure rate
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In response to the comment:
"CRM is a green field, because more than 50 percent of all CRM implementations have failed."
You wrote:
Where'd that data come from? This guy is living in some fantasy world and seems to have no respect or confidence in IT professionals.
I don't think that refers primarily to software installation or maintenance problems. I've seen the same number elsewhere, and I believe the problem concerned acceptance by and convenience for users.
Users are not IT staff, but in many case they influence the fate of software purchases. - Posted by: Anton Philidor Posted on: 07/23/04 You are currently: a Guest | Members login | Terms of Use
What do you think?
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