Techies shunned as workers fix own IT problems

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Reply To: The real issue...

You make an excellent point. I enjoyed your response to the article and I wholeheartedly agree with your summary of the situation. Your reply was well written and exactly to the point of the issue.

Ever since the beginning of my humble computing career (started in 2000) I've been disappointed with the arrogance of other techs who've snarled at users simply asking for assistance. Hopefully (perhaps soon), the I.T. industry will begin making "deskside manners" a mandatory part of the employee review process. It would be nice to implement face-to-face "user surveys" strictly for the evaluation of the helpfulness and friendliness of the tech themselves (without the knowledge of the tech). Implementing a face-to-face, without-the-knowledge-of-the-tech method (instead of an online survey) would prevent techs from simply "putting on a smile" or "laying-it-on-thick" for the sake of a better review.

Posted by: deckhopper@...   Posted on: 05/12/07 You are currently: a Guest | Members login | Terms of Use

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