Big firms are raising voice, says IBM

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This'll make offshoring look like fun

In the long run, machines will take over from 3rd world call centers and other desk jockeys. At least to a great extent. Decisions themselves are easy to automate. And there's no recourse to an automated decision, unless built in, which I'm sure it will be, at the beginning. But the harder it becomes to modify, the more people will just accept an automated decision that goes against them. What fun!

Again, looking at how to make something cheaper instead of better.

Posted by: Art Jones 3   Posted on: 03/29/04 You are currently: a Guest | Members login | Terms of Use

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