HP Pavilion dv5-1235dx

1/10 Bad Experience with HP Pavilion DV5-1235dx

PickeringtonChris - 10/02/09  (Edited: 10/02/09)

HP Pavilion dv5-1235dx Notebook - For anybody thinking about purchasing a notebook computer, I would strongly recommend staying away from HP. About 6 months ago I bought a HP Pavilion dv5-1235dx Notebook and about a month ago the screen started flickering really bad. I called their tech support and they sent out a box for me to ship it to them to fix. I was without the laptop for about 1 1/2 weeks. When I got it back it stopped flickering. However 1 month later it started flickering again. So at this point I am wanting a new laptop. They obviously sold me a defective one. So I called their customer support and talked to Nikki. I told Nikki I was having the same problem and wanted a new laptop. Unfortunately Nikki could not accommodate my needs. She said that they require 3 consecutive tries at fixing a single issue before they would consider replacing it. So that would mean I would have to be without my computer for almost 2 months before they would consider replacing it. I don't know about you, but I think that is unacceptable. I requested talking with a supervisor, but they were about to have a meeting and would not take the time to talk with me. So if you are going to buy a notebook computer any time soon, I would strongly recommend staying away from HP (hewlett packard), and especially the HP Pavilion dv5-1235dx Notebook. It is a piece of junk. Also my touch-pad button is having issues where it double clicks when I single click it, and my mouse cursor jumps around all the time. Junk, Junk, Junk. After posting a few reviews about my negative experience my issue finally escalated to a case manager with HP. Unfortunately after talking with my case manager Ryan, it was clear that he was not willing to replace my defective notebook either. I did find out that because I did not get a business grade notebook, the warranty is a cheaper warranty, which is how they keep the costs down on the non-business grade notebooks. So I guess the moral of the story is, don't get a non-business grade notebook unless you are able to be without it for several months if something goes wrong. At least Ryan was not as rude as Nikki.