Dell Studio 15

2/10 Run Away Screaming....

sabra900 - 04/24/09

I wish I would have done a more comprehensive search of user feedback on the web rather than the professional reviews of this computer. Sure it?s a good bargain, it seems fast and works ok but the piece that I missed was the overwhelming number of users who reported sticking keys. Guess what; 18 days of using my computer keys began to not work. I was so upset, called Dell and they wanted me to replace the parts. They were happy to ?walk me through? the process?..WHAT?! I have an 18 day old non working computer and Dell wants me to do the repairs??? I balked and then they agreed that since it was within 30 days they would send a tech out. Oh, the techs don?t work evenings or weekends, and I don?t have a flexible schedule?..so we set up an appointment at lunch, and the tech doesn?t show, only to call me to tell me he is on his way at the point I have to be back at work. It gets better. I am livid at this point, what a waste of money. I froze the charge since it was all so new. I call back Dell again and tell them that I froze the charge and want to send the computer back. Turns out I only had 21 days from PURCHACE to send it back. Doesn?t matter I?ve only had the computer in my possession for 18 days; it was too late since I was over the 21 days. I could cry. On a limited budget I get a computer with keys that don?t work and service techs that don?t show up. By the way, the last Dell rep threatened to screw my credit up if I didn?t pay?..got to love that?. Buyers beware. It?s all so wrong on a number of levels.