A CRM Public Service - A Small (Contemporary) Resource Library

Thank you for the references: Paul,

Thank you for the references. They make for interesting reading, particularly as the CRM space goes through transition, amidst declining IT spends.

When speaking with customers, I am increasingly seeing them express a desire to simplify the whole customer experience, and to leverage every available channel to reach out and understand what they can do better. CRM is also seen as much more than a technology solution and spans the gamut from vision to execution of critical business processes.

Do check our blogs out on this topic here:

http://www.infosysblogs.com/customer-relationship-management/; Posted by: Aaman Posted on: 02/13/09 You are currently: a Guest | Members login | Terms of Use

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