My Experience with Dell's Namastechnical Support

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I've had good results with chat support

I've had to contact support to several places that had outsourced it to India: Dell, AT&T, and Linksys, IIRC. I've always used chat when it was available, since I can do a lot more while I'm chatting with the other person and unintelligible accents aren't an issue in writing. My experience with these chat sessions had been generally very positive: they're usually helpful and seem to be pretty knowledgeable, and have usually solved my problem (or at least tried some troubleshooting things before telling me--as I expected them to--that my hardware was out of date and no longer supported).

Posted by: LeonBA   Posted on: 08/17/09 You are currently: a Guest | Members login | Terms of Use

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