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I couldn't agree more...
I am Indian, and therefore, have no problem in understanding English spoken with an Indian accent (although the fake American accent and name many of the support reps put in irritate me to no end!). But in my calls to Dell Premier Tech support at my workplace, I have always talked to American support reps. This I can say with certainty: Indian accent or American, the most frustrating and infuriating aspect of Dell customer service is the scripted questions and canned responses, as well as the often-meaningless multitude of steps they want to take you through.
Posted by: suirauqa   Posted on: 06/26/09 You are currently: a Guest | Members login | Terms of Use
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My experience has always been positive  MissingMatter | 06/24/09
RE: My Experience with Dell's Namastechnical Support  kitko | 06/24/09
RE: My Experience with Dell's Namastechnical Support  dern@... | 06/24/09
Had a Dell once  honeymonster | 06/24/09
Not the language nor the accent  pjotr123 | 06/25/09
I couldn't agree more...  suirauqa | 06/26/09
My Experience with Dell's Namastechnical Support  Fark | 06/25/09
Calling is a waste of time  itpro_z | 06/25/09
RE: My Experience with Dell's Namastechnical Support  DarshanShah | 06/26/09
The accent  jperlow ZDNet Moderator | 06/26/09
Competency, not Accent, is the issue  rberman | 06/29/09
Seagate replaces OEM drives.  bjbrock | 06/26/09
I'll tell you what I find amazing about Indian outsourced support...  James T. Kirk | 06/26/09
LOL...nt  USTechHead | 06/26/09
Those are not exclusively American names...  gregoryk@... | 07/02/09
My experience has been dismal...to the point  USTechHead | 06/26/09
RE: My Experience with Dell's Namastechnical Support  desh2 | 06/26/09
Good Experience With ASUS, but not with my own Company  escapepod | 06/26/09
RE: My Experience with Dell's Namastechnical Support  Janewayk | 06/26/09
RE: My Experience with Dell's Namastechnical Support  chuckgaff@... | 06/26/09
Correction  fenixstar | 06/30/09
RE: My Experience with Dell's Namastechnical Support  omarsadat@... | 06/26/09
HP and Acronis  rberman | 06/26/09
My experience - not so great  Grantarchy | 06/26/09
Mine? not with Dell, but not so great either  fejlinton | 07/02/09
Dell's truly excellent Support  dubrosky | 06/26/09
RE: My Experience with Dell's Namastechnical Support  1ceman_z | 06/26/09
RE: My Experience with Dell's Namastechnical Support  cherry1972 | 06/26/09
RE: My Experience with Dell's Namastechnical Support  cherry1972 | 06/26/09
RE: My Experience with Dell's Namastechnical Support  rcander@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  som.shekhar@... | 06/26/09
Revelations 10.6.2  PeteThePommy | 06/26/09
My experience: the challenges are cultural more than technical  rarsa | 06/26/09
RE: My Experience with Dell's Namastechnical Support  akritchie | 06/26/09
RE: My Experience with Dell's Namastechnical Support  jminifie@... | 06/26/09
RE: 100% positive  killroywashere | 06/26/09
RE: My Experience with Dell'sTech Support -Not in India  pparks_2000 | 06/26/09
english as an oficial language  brendan@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  xperiate | 06/26/09
What would you consider a bad support experience?  IAmNotAGeek | 06/26/09
Bad...  jperlow ZDNet Moderator | 06/26/09
More Bad  stillgolfing | 06/27/09
Wow!  hforman@... | 07/02/09
They suck...and here is why...  mikifinaz1@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  marsh@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  rlk123go | 06/26/09
RE: My Experience with Dell's Namastechnical Support  Roc Riz | 06/26/09
Did you ever think to  schmatzp | 06/26/09
RE: My Experience with HP tele'support'  brendan@... | 06/26/09
HP email support from India  thone.hall@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  gswank54@... | 06/26/09
Your English  rle11wb@... | 06/27/09
Siemens Indian support cost me a week  Horseradish | 06/27/09
Excellent Tech Support From Dell... Both Online and via Telephone!  BigMattock | 06/27/09
Did you Use the Norton that Dell gives You  ceh4702 | 06/27/09
Never used ANY of the original software  jperlow ZDNet Moderator | 06/27/09
a little off topic, but probably not...  randysmith@... | 07/02/09
Dell Doubled my Order  ceh4702 | 06/27/09
RE: My Experience with Dell's Namastechnical Support  micki99m@... | 06/28/09
99% of India-Based Support is Good (except for Covad)...  deckhopper@... | 06/28/09
A Truly Awful Experience  DAReese | 06/29/09
Dell is one of the best  murphym@... | 06/29/09
Use "Live Chat" Instead  susiemargaret | 06/29/09
RE: My Experience with Dell's Namastechnical Support  jpenabaz@... | 06/30/09
Good support out of India!  mwescom | 06/30/09
Try Dell's Chat Support  DaveN_MVP | 07/02/09
RE: My Experience with Dell's Namastechnical Support  mseshea@... | 07/02/09
RE: My Experience with Dell's Namastechnical Support  mseshea@... | 07/02/09
RE: My Experience with Dell's Namastechnical Support  HgWyMn | 07/02/09
RE: NEVERY AGAIN - Dell's Namastechnical Support SUKS NUTZ  ftna86 | 07/02/09
Usually, Not a Pleasant Experience  hforman@... | 07/02/09
I want to hire this tech to come work for me!  skris88@... | 07/09/09
RE: My Experience with Dell's Namastechnical Support  Evil(er) Overlord | 07/10/09
RE: My Experience with Dell's Namastechnical Support  tom@... | 07/10/09
RE: My Experience with Dell's Namastechnical Support  knoxbury | 07/10/09
RE: My Experience with Dell's Namastechnical Support  Jesterace | 07/10/09
Some companies need to be sued over poor support  Lerianis10 | 07/14/09
I've had good results with chat support  LeonBA | 08/17/09

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