My Experience with Dell's Namastechnical Support

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RE: My Experience with Dell's Namastechnical Support

I had the luck of having to call HP call center last night for a pc I just purchased. It has 2 conections for the monitor. VGA and DVI. They also sent an adapter to go for the DVI to the VGA. Problem, it doesn't fit. The DVI plug on the back has the 3 rows of 8 pins but the top part has only a small slit for one long pin and the adapter has a longer slit with 4 pins around it. HP answered quickly, which was a pleasant surprise, but it went downhill from there. He didn't know what adapter was correct of if they had any and just kept asking me if I had called about the adapter. Finally he wanted me to hook up a web cam to see it for himself. That is only helpful if it is online and has a webcam. No and No. They do not have email for a photo to be sent either. After about an hour, he told me they don't have any adapters anyway and I can call back when I have it online and a web cam. Only problem is the fact that the VGA has a cover on it that says Do Not Remove. After telling me to call back when I was prepared, he wanted me to answer a few questions about a survey. I suppose I can just try to find the correct adapter myself but it just seemed like they should give me the correct part. I did just remove the cover and hooked at VGA but now there is a mystery on what kind I really need......

Posted by: Janewayk   Posted on: 06/26/09 You are currently: a Guest | Members login | Terms of Use

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