My Experience with Dell's Namastechnical Support

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Good Experience With ASUS, but not with my own Company

I had a top-of-the-line ASUS mobo fail, and could only correspond via email (its even very hard to find the email address, let alone a phone number). Later, they sent the phone number to call and speak with a Technician. He sure sounded domestic, and the RMA address was Indiana.
My own company's internal Call Tracking tickets go to Mumbai (or occasionally, Manilla). I fill out the tickets myself because I'm one of the 3,000 support people. The folks in Mumbai NEVER read the damn ticket info, no matter how clearly it is spelled out. You can enter exact info, or specify that it is required for the to contact a specific server or network engineer for the requirements, and they end up emailing me for the server or router name. Arrrggghhhhh!!!
Unfortunately, we are a Fortune 500 IT Outsourcing Company, traded on the NYSE. I pity our customers -- really.

Posted by: escapepod   Posted on: 06/26/09 You are currently: a Guest | Members login | Terms of Use

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