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Calling is a waste of time
Instead of calling the 800 number, I just go for their online chat support. I have used it several times with Dell, with great results. I have also used online support with Western Digital, Viewsonic, and HP with similar results.

I even had a vendor give me a new but failed WD hard drive recently, saying that it just wasn't worth his time to spend an afternoon on the phone to get the drive replaced. I went to WD's website, and in 5 minutes had not only an RMA, but a preprinted shipping label. It cost me all of $5 and 5 minutes to get a new drive, which I gave to my son for a computer he is building for his fianc?.
Posted by: itpro_z   Posted on: 06/25/09 You are currently: a Guest | Members login | Terms of Use
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My experience has always been positive  MissingMatter | 06/24/09
RE: My Experience with Dell's Namastechnical Support  kitko | 06/24/09
RE: My Experience with Dell's Namastechnical Support  dern@... | 06/24/09
Had a Dell once  honeymonster | 06/24/09
Not the language nor the accent  pjotr123 | 06/25/09
I couldn't agree more...  suirauqa | 06/26/09
My Experience with Dell's Namastechnical Support  Fark | 06/25/09
Calling is a waste of time  itpro_z | 06/25/09
RE: My Experience with Dell's Namastechnical Support  DarshanShah | 06/26/09
The accent  jperlow ZDNet Moderator | 06/26/09
Competency, not Accent, is the issue  rberman | 06/29/09
Seagate replaces OEM drives.  bjbrock | 06/26/09
I'll tell you what I find amazing about Indian outsourced support...  James T. Kirk | 06/26/09
LOL...nt  USTechHead | 06/26/09
Those are not exclusively American names...  gregoryk@... | 07/02/09
My experience has been dismal...to the point  USTechHead | 06/26/09
RE: My Experience with Dell's Namastechnical Support  desh2 | 06/26/09
Good Experience With ASUS, but not with my own Company  escapepod | 06/26/09
RE: My Experience with Dell's Namastechnical Support  Janewayk | 06/26/09
RE: My Experience with Dell's Namastechnical Support  chuckgaff@... | 06/26/09
Correction  fenixstar | 06/30/09
RE: My Experience with Dell's Namastechnical Support  omarsadat@... | 06/26/09
HP and Acronis  rberman | 06/26/09
My experience - not so great  Grantarchy | 06/26/09
Mine? not with Dell, but not so great either  fejlinton | 07/02/09
Dell's truly excellent Support  dubrosky | 06/26/09
RE: My Experience with Dell's Namastechnical Support  1ceman_z | 06/26/09
RE: My Experience with Dell's Namastechnical Support  cherry1972 | 06/26/09
RE: My Experience with Dell's Namastechnical Support  cherry1972 | 06/26/09
RE: My Experience with Dell's Namastechnical Support  rcander@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  som.shekhar@... | 06/26/09
Revelations 10.6.2  PeteThePommy | 06/26/09
My experience: the challenges are cultural more than technical  rarsa | 06/26/09
RE: My Experience with Dell's Namastechnical Support  akritchie | 06/26/09
RE: My Experience with Dell's Namastechnical Support  jminifie@... | 06/26/09
RE: 100% positive  killroywashere | 06/26/09
RE: My Experience with Dell'sTech Support -Not in India  pparks_2000 | 06/26/09
english as an oficial language  brendan@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  xperiate | 06/26/09
What would you consider a bad support experience?  IAmNotAGeek | 06/26/09
Bad...  jperlow ZDNet Moderator | 06/26/09
More Bad  stillgolfing | 06/27/09
Wow!  hforman@... | 07/02/09
They suck...and here is why...  mikifinaz1@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  marsh@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  rlk123go | 06/26/09
RE: My Experience with Dell's Namastechnical Support  Roc Riz | 06/26/09
Did you ever think to  schmatzp | 06/26/09
RE: My Experience with HP tele'support'  brendan@... | 06/26/09
HP email support from India  thone.hall@... | 06/26/09
RE: My Experience with Dell's Namastechnical Support  gswank54@... | 06/26/09
Your English  rle11wb@... | 06/27/09
Siemens Indian support cost me a week  Horseradish | 06/27/09
Excellent Tech Support From Dell... Both Online and via Telephone!  BigMattock | 06/27/09
Did you Use the Norton that Dell gives You  ceh4702 | 06/27/09
Never used ANY of the original software  jperlow ZDNet Moderator | 06/27/09
a little off topic, but probably not...  randysmith@... | 07/02/09
Dell Doubled my Order  ceh4702 | 06/27/09
RE: My Experience with Dell's Namastechnical Support  micki99m@... | 06/28/09
99% of India-Based Support is Good (except for Covad)...  deckhopper@... | 06/28/09
A Truly Awful Experience  DAReese | 06/29/09
Dell is one of the best  murphym@... | 06/29/09
Use "Live Chat" Instead  susiemargaret | 06/29/09
RE: My Experience with Dell's Namastechnical Support  jpenabaz@... | 06/30/09
Good support out of India!  mwescom | 06/30/09
Try Dell's Chat Support  DaveN_MVP | 07/02/09
RE: My Experience with Dell's Namastechnical Support  mseshea@... | 07/02/09
RE: My Experience with Dell's Namastechnical Support  mseshea@... | 07/02/09
RE: My Experience with Dell's Namastechnical Support  HgWyMn | 07/02/09
RE: NEVERY AGAIN - Dell's Namastechnical Support SUKS NUTZ  ftna86 | 07/02/09
Usually, Not a Pleasant Experience  hforman@... | 07/02/09
I want to hire this tech to come work for me!  skris88@... | 07/09/09
RE: My Experience with Dell's Namastechnical Support  Evil(er) Overlord | 07/10/09
RE: My Experience with Dell's Namastechnical Support  tom@... | 07/10/09
RE: My Experience with Dell's Namastechnical Support  knoxbury | 07/10/09
RE: My Experience with Dell's Namastechnical Support  Jesterace | 07/10/09
Some companies need to be sued over poor support  Lerianis10 | 07/14/09
I've had good results with chat support  LeonBA | 08/17/09

What do you think?

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