My Experience with Dell's Namastechnical Support

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My Experience with Dell's Namastechnical Support

I have a Dell 8400 - the power supply died slowly and it's death killed the HDD too. It was like watching a sick person slowly die. So anyway - I call and get through the maze of automated answering solutions to Raj - he's good and quick - I understand 99% of whathe says. New HDD and Power supply is delivered in 2 days. Raj offered to have someone come and put the hardware in, but I declined. I can do it! Sweet.

I have lost the original disks... So I get a new copy of XP and load it up (I don't want any bloat ware). I now need the Dell drivers for the PC. I call Dell back and get a different Raj. This Raj, New Raj, is not my buddy, Old Raj. I get about 30-50% of what he is saying and it takes me three phone calls of 10-20 minutes and then a full week before Raj calls me with the drive names and tell me to look them up online at Dell.com

Yeah - then a week later I went to the Dell site and plugged in my Tag number to look at a memory upgrade (because you can't just put any ram in a Dell. fie!) ... and there they were. New Raj could have saved me a week by just saying - you can get the drivers online by putting your tag number into the Support line.

Imagine my shame.

Dell - 1 for 2! Old Raj was the man! New Raj - C-/D!

Me - 1 for 2! With an unforced Error.

Posted by: Fark   Posted on: 06/25/09 You are currently: a Guest | Members login | Terms of Use

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