My Experience with Dell's Namastechnical Support

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Had a Dell once

Bought with the standard 2 years warranty (required by law where I live).

The bluetooth went MIA. Called the Dell customer support. Got right through. After a few minutes with some basic tests they determined that the notebook needed a new mainboard (sounded a bit like they knew about the problem). Asked me where to "pick up" the unit. I was working with a customer and told them the address and made an appointment for the next day.

The next day - within 10 minutes of scheduled time - a technician showed up and asked for me. When I met him he asked for a table. I thought he wanted to run some tests.

But no, he flipped the unit over, unscrewed the chassis and dived right into changing the mainboard. He had the new one with him. Within 10 minutes my computer was up and running again. I had envisioned being without it for days and thought the "pick up" service was pretty good.

So my (limited) experience with Dell support is pretty damn good. I was downright impressed. They went beyond and above what they were required to by the law. The service (both phone and on-site) was fast, professional and efficient.

Posted by: honeymonster   Posted on: 06/24/09  (Edited: 06/24/2009 @ 11:32) You are currently: a Guest | Members login | Terms of Use

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