My Experience with Dell's Namastechnical Support

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My experience has always been positive

I've always had a great experience with Dell technical support. I've had to use them on several occasions to support my Latitude XT. I've never actually had an indian support rep though.

1) The digitizer on my tablet stopped working. I called, the rep was helpful, they sent me a box which arrived the next day, I sent my computer back, they sent it back to me within a week good as new.

2) My harddrive died. Again, the rep helped me without incident. The next day I had a new harddrive and I sent mine back with the pre-paid postage.

I've also contacted them several times using the chat help, which worked flawlessly. In some cases they were able to take control of my machine and quickly diagnose the problem.

I have nothing but positive things to say about Dell's support.

Posted by: MissingMatter   Posted on: 06/24/09 You are currently: a Guest | Members login | Terms of Use

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