Plantronics Voyager 835

5/10 Sporadic Performance - Frustrating Tech Spt.

jhwalk55 - 03/05/09

I have been told several times "I can't hardly hear you." Other times, with the same people, "sounds fine". These test are in the same location. However, the most frustrating thing has been this. Plantronics has sent me THREE 835 Voyagers. Why? None of the three units has a Standby Blinking LED light -- as the documentation asserts. I have spoken to their tech support over a three week period and the standard response has been to send out another unit. Now there is some question whether or not Plantronics excluded this feature from the 925 Discrovery and 835 Voyager. I can't get a straight answer. As you know a Blinking Standby light allows one to know if the unit is on or not. I like the 835 Voyager for several other reasons, but it is very frustrating speaking with Plantronics tech spt. when no one seems to be more helpful than the enclosed documentation. I still haven't received a response from Plantronics as to why three brand new units has no functioning Standby LED as claimed in the supporting documentation. BAD FORM, Plantronics!