Woman sues for $5K data bill; AT

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Exactly right

In my own case I have a teen daughter that racked up a $400 cellphone bill a year ago (up from $60 monthly). Only by contacting the top corporate people within T-mobile was I able to get them to forgive half the debt. I said what they (and the industry) needed was a service that simply cut off the phone when a certain limit was reached. Since these guys make their money on overages, however, they are understandably reluctant to do so.

But six months later T-mobile introduced a plan option that--surprise!--allowed the user to specify a limit. For a fee, of course.

Anyway, I have little doubt that the woman in the story won't have to pay, given the negative publicity the company now has.

Posted by: riredale   Posted on: 03/03/09 You are currently: a Guest | Members login | Terms of Use

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